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Credit Guide

Thank you for choosing a Homeloans representative to help you arrange your finance needs. This Credit Guide provides key information about the services we provide as well as important information you need to know when applying for a Homeloans loan.
We are licensed to arrange loans under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing, and finance broking.

Key information

Our full name Homeloans Ltd (ABN: 55 095 034 003 / ACL: 247829)
Address Level 2 / 168 St. Georges Terrace, Perth WA 6000
Phone and e-mail (08) 9261-7000customerservice@homeloans.com.au
Australian Credit Licence Number 247829
Internal Complaints Officer contact details The Complaints Officer
Level 2, 168 St. Georges Terrace, Perth WA 6000.
Telephone: (08) 9261-7000
Email: customerservice@homeloans.com.au
External Dispute Resolution Scheme contact details COSL (Credit Ombudsman Services Limited) phone 1800 138 422, www.cosl.com.au

Services we provide

Advice:           We will help you to choose a loan which is suitable for your purposes.

Choice:           We will provide you with information on a broad range of lenders and products. Once you have chosen a loan that is suitable for you, we will help you to obtain an approval.

OUR PANEL LENDERS:  We source finance from a panel of lenders. Please refer to ‘APPENDIX A’ for full details of  our lender panel.


We will need information from you

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we help you to obtain is not unsuitable for you.  To decide this, we may need to ask you some questions in order to assess whether the loan is not unsuitable.

The law requires us to:

  • make reasonable inquiries about your requirements and objectives;
  • make reasonable inquiries about your financial situation;
  • take reasonable steps to verify that financial situation.

Credit will be unsuitable if at the time of the assessment, it is likely that at the time the credit is provided:

  • you could not pay or could not pay without substantial hardship;
  • the credit will not meet your requirements and objectives.

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved.  For this reason we must ask you to provide a significant amount of information.  It is therefore very important that the information you provide us is accurate.

We must provide you with a copy of our preliminary credit assessment of your application if you ask within 7 years of when we assist you.  We are only required to give you a copy of the credit assessment if we give you credit assistance.

If we arrange a loan for you to purchase or refinance real estate, remember you must make your own enquiries about the value of the real estate and its potential for future growth.  Although we may obtain a valuation, that is for our own use and you should not rely on it.

Fees payable by you

 We do not charge you for our services because we are paid commission by the financier. However, you may need to pay the financier’s application fee, valuation fees, and other fees

Commissions received by us

We may receive commissions from the lenders who provide finance for you as our customers.  These are not fees payable by you. You may obtain information from us about a reasonable estimate of those commissions and how the commission is calculated.

Commission’s payable by us

We source referrals from a broad range of sources.  For example, we may pay fees to call centre companies, real estate agents, accountants, or lawyers for referring you to us.  These referral fees are generally small amounts and accord with usual business practice.  These are not fees payable by you.  You may, on request, obtain a reasonable estimate of those commissions and how the commission is worked out.

Our internal dispute resolution scheme

We hope you are happy with our services, but if you have any complaints you should notify us by contacting our Complaints Officer:

  • Telephone: (08) 9261-7000
  • Email:        customerservice@homeloans.com.au
  • Post:         Homeloans Ltd

Customer Service

Level 2

168 St. Georges Terrace

Perth WA 6000

or by speaking to any representative of our business who will refer you to the Complaints Officer.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.

Our external dispute resolution scheme

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme.  Our external dispute resolution provider is specified above.  External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

Things you should know

We don’t make any promises about the value of any property you finance with us or its future prospects. You should always rely on your own enquiries.

We don’t provide legal or financial advice.  It is important you understand your legal obligations under the loan, and the financial consequences.  If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.


If you have any questions about this credit guide or anything else about our services, just ask at any time.  We’re here to help you.

Our credit representatives

Often a licensee appoints a company as a credit representative. When this occurs, a natural person also has to be appointed because the appointment of a company does not authorise any employees or directors of the company. The individual may be sub-authorised by the corporate credit representative, or may be directly appointed by the licensee.  In both cases, it is the natural person dealing with the borrower that is to be named in the document below as the natural person is the relevant credit representative.

We have appointed a number of credit representatives and employee representatives to provide services.

Details of the credit / employee representative you are dealing with are set out below.

Credit representative’s  full name Andrew John Walker
Address PO BOX 681 MANUNDA QLD 4870
Phone and e-mail 0404 481 477jack.walker@homeloans.com.au
Credit Representative Number 399984
External Dispute Resolution Scheme contact details COSL (Credit Ombudsman Services Limited) phone 1800 138 422,

The information specified above applies specifically to the credit representative. In addition:

  • The credit representative may receive the whole or part of the commissions and fees referred to above directly or indirectly from us as the licensee. You can obtain information from the credit representative about a reasonable estimate of those commissions and how the commission is worked out.
  • The Lenders referred to above and listed in Schedule A attached, are based on usage by the licensee not the credit representative.

For and on behalf of
Homeloans Ltd

Appendix A

Lender Accreditation Panel


Adelaide Bank
Anz residential
Anz Commercial
Homeside Lending
ING Bank
ME Bank
Macquarie Bank
National Australia Bank
St George

Mortgage Originators:-

Australian Financial
Australian First Mortgage
Future Financial
Home loans Ltd
Mortgage Ezy
Mortgage Mart

Sub Prime lenders:-

Liberty Financial
Pepper Home Loans

Building Societies:-

The Rock
Police and Nurses Credit Union
Wide Bay Australia Ltd

Deposit Bonds:-

Vero Deposit power

Credit Union:-

Phoenix Circle Credit Union